Refund policy
Full Swing KIT Refund Policy – UK
Updated: 16th November 2023
1. Applicability
1.1 This policy is subject to the Terms and Conditions of Sale applying to the online sale of all Products (as defined) of Second Chance Ltd (“Second Chance”) to any customer (the “Customer“) on the www.secondchance.co.uk website, email, or via telephone (the “Site“, the “email”, the “phone”).
1.2. Products purchased from other authorized distributors and resellers and not from the Site may have different return policies and procedures.
1.3 Second Chance reserves the right to modify the return policy at any time without notice. Any such changes will apply to all new orders.
1.4 The return policy and related procedures may vary for different countries and regions for legal and practical reasons.
2. Returns
Customer may return the Product after delivery in accordance with this Return Policy as follows:
Products qualifying for a refund must be returned within 30 days of delivery.
Sales of software through Full Swing KIT or authorised distributors are final and non-refundable, and this includes but is not limited to:
(i) TruGolf E6 Connect Licenses
(ii) Full Swing KIT Basic or Premium Plans
Before returning the Product, Customer must contact Full Swing KIT Support at customerservice@secondchance.co.uk to obtain a return authorisation number.
Customer is responsible for return shipping cost. For Customers qualifying for returns in England, Wales, and Scotland, Second Chance will provide return shipping labels. An additional fee will be deducted from the refund amount in addition to any other applicable deductions (see 6. below).
The following costs will be deducted from the refund amount: (i) 3% payment transaction fees, (ii) if a return label was provided, 1% for the cost of return shipping, and (iii) any applicable sales tax.
Customer must return the Product in the same condition as on the date of purchase, undamaged and unused, in its original packaging, including all accessories and printed materials. Second Chance Ltd reserves the right to charge a 15% restocking fee or refuse to refund a Product that has not been returned in this condition.
Should a refund request be denied for a valid reason the Product will be returned to Customer as received at Customer’s cost.
Second Chance Ltd will process refund claims without unreasonable delay. Refunds will not be paid if the returned items have not been received by Second Chance. Customer acknowledges and agrees that processing of a refund claim involves the physical return of the Product, the assessment of the returned Product, administrative steps, and banking transactions, which will take some time to complete.
